Support Center
We’re here to help you make the most of your Novo Kitchen utensils. Find answers to common questions, track orders, and learn about our policies.
Get StartedFrequently Asked Questions
How do I clean my Novo Kitchen utensils?
Most utensils are dishwasher-safe, but we recommend hand-washing knives and wooden-handled tools to maintain their quality. Use mild soap and avoid soaking.
What is the warranty period?
All Novo Kitchen products come with a 1-year warranty against manufacturing defects. Contact us for details.
Do you ship internationally?
Currently, we ship within India only. Check our shipping section for more details.
Warranty Information
Every Novo Kitchen product is backed by a 1-year warranty covering manufacturing defects. If your utensil has an issue, reach out to our support team with your order number. We’ll guide you through the process to repair or replace your item promptly.
Exclusions include damage from misuse or improper care. Register your product online to activate your warranty.
Explore CatalogReturn Policy
We accept returns within 30 days of purchase if the product is unused and in its original packaging. Contact our support team to initiate a return and receive a prepaid shipping label. Refunds are processed within 7–10 business days after we receive the item.
Non-returnable items include used or damaged products. Please inspect your order upon delivery.
Troubleshooting Guide
Non-Stick Pan Sticking
If food sticks to your pan, ensure it’s properly seasoned. Heat the pan with a thin layer of oil, let it cool, and wipe clean. Avoid high heat and metal utensils.
Knife Dullness
Sharpen your knife using a whetstone or our sharpening tool. Regular honing maintains the edge. Avoid cutting on hard surfaces like glass.
Ceramic Bowl Stains
Remove stains with a mixture of baking soda and water. Scrub gently and rinse thoroughly. Avoid abrasive sponges.
Shipping Details
We offer fast and reliable shipping across India. Orders are processed within 1–2 business days and delivered in 5–7 days via trusted couriers. Free shipping applies to orders above ₹5,000. For others, a flat rate of ₹200 applies.
Track your order using the tool below or contact us for assistance. Deliveries to remote areas may take 7–10 days.
Product Manuals
Spice Grinder Manual
Learn how to assemble, use, and clean your spice grinder for optimal performance.
Tawa Manual
Instructions for seasoning and maintaining your non-stick tawa.